Steadi-One

What kind of warranty does my Steadi-One come with?

Steadi-One comes with a 1-year limited warranty. We warrant the product if defected under ordinary consumer use. The warranty does not cover the following:

• dropping
• liquid damage
• force damage
• damage due to misuse
• alterations or repairs performed by a third party other than Steadiwear Inc.

If covered damage occurs outside the warranty period, we will require the unit to be sent to our main office and the service will be priced based on the severity of the damage.

To make a warranty claim email us at hello@healthport.com.au.

Returns

To return your Steadi-One glove for a full refund, please do the following:

• Email us at hello@healthport.com.au to request an RMA (return merchandise authorization) within 30 days from when you first received the product as determined by the tracking information.
• Once instructions have been conveyed, return the fully-functional product to us in its original packaging with all components. The return must be postmarked within 14 days of when the RMA was issued. Return Shipping will be covered by Steadiwear Inc if returned within the 30-day trial period only.
• All items returned must have an RMA number. Returns without an RMA number may be returned to the sender at their cost.
• Keep in mind that once the product has been shipped for return it can take up to 2 weeks to process your refund from the time your return arrives at our warehouse.
• After the return policy time frame, only warranty claims can be made. Please see warranty section for more details.

Return information

Contact Healthport for product return RMA:

• Email us at hello@healthport.com.au

The Steadi-One is designed to work most effectively for people with tremors in the wrist and forearm.

The Steadi-one system allows full range of motion while resisting multiple tremor directions that are proven to be the most common in Essential tremor and Parkinson’s disease.

The Steadi-One stabilizer unit contains a small magnet. If you are undergoing an MRI, have a cardiac pacemaker or other implantable medical electronic devices, please consult your healthcare provider prior to using the glove.

For the Steadi-One we recommend that you wash the Lycra glove after every 2 weeks of regular use or when you feel it’s necessary. Before you wash the glove, the dampers should be detached: